- IMPORTANT - Please be sure to contact us before returning any items, as we will need to know the reason for the return, and discuss the appropriate course of action. E-mail address : firstname.lastname@example.org
- You can return any item within 7 days of receipt for an exchange or refund, provided the items are in new, un-used and unwashed condition.
- When we approve a refund, we will refund the price you purchased your item at. This includes sale items.
- For all returns, the items returned must be in their original, unwashed condition, which includes tags and any packaging.
- For returns involving defective items, we require photographs detailing the defect. Please email these to us with your inquiry.
- All goods will be inspected on return.
- The goods are your responsibility until they reach us, so make sure they are packed up properly and can't get damaged on the way!
- We are not responsible for any items that are returned to us by mistake.
- Make sure you use a postal service that insures you for the value of the items you are returning or obtain proof of posting.
- Customers are responsible for all shipping costs associated with the return. All shipping fees are non-refundable.
- Customised and/or personalised items such as made to order Bogu and Iaito, and or items with embroidery/engraving are NON RETURNABLE.
Most importantly, we are here to help you, and whatever the nature of your return, we will work to the fullest of our capacity to ensure an acceptable solution is reached. Please feel free to contact us at email@example.com for any additional information.